FAQs

When will my order ship?

Please allow up to 10 business days for your order to be processed and shipped from our warehouse.

Most orders will arrive within 1-2 weeks.

Why haven’t I gotten an order confirmation email?

There’s two possible reasons why someone wouldn’t receive an order confirmation immediately after check out. Most commonly it would be due to a typo when entering your information, or the Auto-Fill feature. In either case, you can use the website Contact email

 to send us your order number and correct email address. Our team will be ready to resend the confirmation for you.

Why have I received an order confirmation email but not a shipping confirmation?

You will receive a tracking link via email as soon as our team creates a shipping label. During peak times such as a new drop date or holiday sale our processing times are increased and can take anywhere from 2 to 8 business days before receiving your tracking information. You may have an existing tracking link that hasn’t populated with information as well, which is subject to the same processing times during peak times.

Do you accept returns for exchanges or refunds?

No, sorry we do not offer returns or exchanges of our pieces.

Received wrong/missing item(s):

We will do our best to correct as soon as possible. We will pay all postage fees involved with the error that took place. You’ll also be offered a store credit. Fill out our contact form to let us know what the problem was. Please be as specific as possible! Providing pictures of the items received and order number will vastly speed up the process!

My tracking link says my order was delivered but I can’t find it. What should I do?

It is extremely common for the USPS to accidentally deliver mail to neighboring addresses, just by one or two houses/units in most cases. You should check up with them to see if they've gotten any black mailers with your name on it! Also check with your local USPS office and provide them with a tracking number. If the parcel is there, they will be able to easily find it. These mix ups happen from time to time. If your search is unsuccessful please reach out immediately, bringing us up to speed via the Contact email. 

My order’s tracking hasn’t moved in a while, what’s going on?

Once an order is in transit, it is USPS’s responsibility to ensure your package gets scanned at each checkpoint. A new checkpoint can take multiple business days to populate in some cases. Especially with orders delivered outside the United States. If you feel as though an order has been lost in transit by USPS, after 7 business days of no movement on tracking, contact us immediately though the Contact email and we will contact USPS on your behalf.